Returns Policy
Thank you for choosing IlustBeauty. We value your satisfaction and want to ensure you have the best possible experience with our products. Please carefully review our returns policy below:
1. General Returns Policy
We accept returns on all unopened and unused products within 14 days of purchase. To be eligible for a return, the item must be in it's original packaging, unopened, and in the same condition that you received it in.
2. Non-Returnable Items
Due to hygiene and safety standards, we cannot accept returns or offer refunds on any products that has been opened, used, or damaged after delivery. Products damaged after delivery are also non-returnable. Please inspect your items upon receipt to ensure they are in perfect condition.
3. Return Process
To initiate a return, please contact our customer service team within 14 days of receiving your goods at ilustbeauty@outlook.com, please provide your order number and reason for the return. Once your return is approved, you will receive instructions on how to send the item(s) back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
4. Refunds
Upon receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days (both UK & International).
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item according to the process outlined above and place a new order for the desired item.
6. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately at ilustbeauty@outlook.com. We will arrange for a replacement or full refund at no additional cost to you.
7. Contact Us
If you have any questions or concerns about our returns policy, please do not hesitate to reach out to our customer service team. We are here to assist you!
IlustBeauty reserves the right to amend this policy at any time. Please check back regularly for any updates.
This policy is designed to protect our customers and ensure the highest standards of hygiene and safety. Thank you for understanding.